Aaron
Leow

Max System Solution (Seconded to Toray Malaysia System Solution) · Penang

• Support daily network and cloud infrastructure monitoring following HQ operational SOPs.
• Assist in network device configuration and troubleshooting, including firewall and wireless infrastructure.
• Provision and monitor AWS resources through AWS Service Catalog within an enterprise environment.

Eastern Decorator · Ipoh, Perak

• Administered domain accounts via Active Directory, including access provisioning to file shares and business systems for new joiners.
• Coordinated POS system rollout for events — managed hardware readiness across PCs, peripherals, cash drawers, and barcode scanners.
• Configured and troubleshot LAN infrastructure; diagnosed connectivity issues by tracing switch–patch panel links using IP addressing and DNS knowledge.

Boston Scientific · Batu Kawan, Penang

• Designed and deployed an automated laptop loaner request system using Microsoft Lists and Power Automate, significantly reducing manual approval time.
• Supported 100+ users with onboarding, IT equipment preparation, and Active Directory account verification.
• Resolved hardware/software issues via ServiceNow and BeyondTrust Remote Support, contributing to improved ticket resolution time and user satisfaction.
• Monitored group memberships, device compliance, and authentication methods to support identity management across the organisation.